Home FAQs

The Lost Money Detectives ® - The Sherlock Holmes Of Unclaimed Money


At the Lost Money Detectives, it is our Responsibility to locate the rightful owners and re unite them with their lost funds.

We make the initial due diligence to ensure that we are dealing with the rightful owners, and then prepare a water tight claim to recover their monies.

We liaise with the various holding authorities to ensure the full release of all monies outstanding.

Once the funds are released, we forward the recovered monies normally within 6 to 8 weeks of receiving all the correct claim documentation.

So what have you got to lose? …… Just your hard earned money!

Need more information? – simply just enter your contact details

The Lost Money Detectives® – The Sherlock Holmes Of Unclaimed Money®!

Frequently asked questions

Everyone is so cautious these days & rightfully so. That is why in all our documentation that we clearly state that:

there are NO up-front fees

and with our 100% NO WIN – NO FEE Guarantee means we are paid only when we successfully recover your lost money

our fee structure is clearly outlined in our easy to read Terms and Conditions (so that there are NO ‘nasty surprises’)

at NO time during the process do we ever ask for your Bank Account details under the premise of paying your recovered funds into. When and only when your funds have been recovered successfully will we send you a Trust account cheque in YOUR NAME, so that you can bank it directly into your Bank account.;

as a safety measure, upon the release of your funds, in most cases you are also sent a notice by the Government releasing authority. This notice will give details of the total funds being released to us as your Agent. This is another measure to help keep the whole recovery process transparent. We then typically forward the funds (lees agreed fees) to you within 14 days of the release of funds.


Our goal is to find the rightful owners of lost and unclaimed monies. Our Experts use a variety of openly available sources to monitor and identify potential money owners, so yes it is all done properly and legally.

At NO time throughout the entire claims process will we ask for your Bank account details. In fact we will issue a cheque to you directly when your funds have been recovered, you have complete control of your funds. 

We are a registered Australian business our ABN: is located clearly on all our documentation & at the bottom of our website We encourage you to check and verify for your own peace of mind.

and remember with our 100% NO WIN-NO FEE Guarantee means we are paid only when we successfully recover your lost money.

So what have you got to lose – Just your hard earned money!


We have contacted you as we believe that you have unclaimed monies owing to you or your organisation, and we need to confirm that you are the rightful owner of these funds.

The Lost Money Detectives – The Sherlock Holmes Of Unclaimed Money!

Privacy restrictions prevent us from disclosing the full details of the funds until we can confirm that you are the rightful owner.

However, some areas we commonly deal with are unpresented cheques, dormant bank accounts, superannuation, company takeovers, rental and local council bonds, the list is endless.

The Lost Money Detectives – The Sherlock Holmes Of Unclaimed Money!

Most, if not all of the unclaimed money holding authorities have different legal and processing requirements. Typically though you will need to present certified copies of your details to fulfil at least two identification criteria. Firstly, to prove ownership of funds, a connection to the original postal address that is relevant to the claim must be established, and secondly proof of identity.

Proof of identity documentation could be such as a birth certificate, driver’s licence, passport or other identity card. Examples of an acceptable address connection could be a driver’s licence, rates notice, utilities bill, and financial institution statement, correspondence from an accountant or solicitor for instance.  Note: for deceased estates, a certified copy of the Grant of Probate or Letters of Administration must also be supplied.

Certified copies are required to ensure that all original documents are genuine and can be used to support your claim. A certified copy is a copy of original papers that has been notorised as a “true and correct copy” by a Justice of the Peace or similar. Doctors, Lawyers, Accountants and some Public Servants can be used in some cases to certify documents.  However each holding authority may have differing acceptable persons for document certification.

Throughout the whole claims process we will keep you updated at all times.  If the money is located in Australia you could expect approximately 6 to 8 weeks.  Otherwise if the funds are located overseas it could take a number of months. Keeping in mind at all times that we are dealing in most cases with Government institutions that all have different processing deadlines which are out of our control.

We understand that this out of all questions asked is of greatest concern to our clients.  We have established procedures and strict protocols to protect both you and us and provide transparency and peace of mind.  For instance, our Bank does not allow withdrawals to be made from the Lost Money Detective Trust account unless a copy of signed client authority has been submitted to the Bank prior to withdrawal request.  Mandatory insurances and audit programs are also in place again for protection and transparency.  At NO time throughout the entire claims process will we ask for your Bank account details. In fact we will issue a cheque to you direct when your funds have been recovered, so you have complete control.

You really have nothing to lose. If the funds are never recovered you simply don’t pay a cent. We take on the risk as we only get paid on results, a ‘no win, no fee’ basis.  For your peace of mind we will supply this to you in writing.

There are no ‘out of pocket’ expenses to reclaim your lost funds, and you will not be asked throughout the entire process for any payment whatsoever.  Fees are only paid when your monies have been successfully reclaimed and are deducted from the proceeds of the claim.

When we receive claim monies from the relevant holding authority, the funds are deposited into our trust account (in the your/owner’s name).  The Bank then checks to see if they have an ‘Authority to Act’ signed by the client on file.  (This is signed by the client at the beginning of the process enabling the Lost Money Detectives © to act on their behalf to reclaim the lost funds).  If the Bank does not have an ‘Authority to Act’ on file, no monies will be released until it is supplied. Our fee is then deducted, and a cheque for the remaining balance is forwarded to you.  In all cases, a full report will be provided containing the known details of the source and nature of the funds.

First and foremost, if this company has asked you for your bank details so that they can ‘deposit’ funds directly to your account; this should ring warning bells. At NO time throughout the entire claims process will we ask for your Bank account details. The unclaimed money recovery process does not require  your bank details (unless you stipulate that you prefer a direct deposit of your reclaimed funds).  In fact we will issue you a cheque so that you can bank your funds directly into your own account.

Then there are just the basic questions to ask any prospective company such as:

  • What is the guarantee that I will get my funds from the Company once they have been reclaimed? What protections are in place?
  • If the funds are never recovered and I have hired the Company, am I still charged any fees?
  • How and when are your fees paid?
  • How much experience do they have in this field of work? (We have over 30 years in claims Management experience)

Check the credentials, standing and auditing requirements of any company you are considering to appoint as custodian of your money.

Finally and in many cases most importantly, are they ‘a good fit’ for you? Do you feel comfortable with them, their credentials, their answers to the above questions etc? In other words are you comfortable appointing them as custodians of your money? If so that’s great, go for it….if not, we would be happy to assist and would welcome the opportunity to reclaim your lost funds. Just contact us directly on the details supplied below.

If you receive a letter, but are not the rightful owner of the unclaimed funds, please let us know. We will update our records to ensure that no further correspondence is directed to you. If you know how to contact the rightful owner (or the next of kin), please advise us so that we can correspond with him or her, or if preferred, forward our letter to the owner directly.

That’s a simple answer; the funds will normally stay in a non – interest bearing account and in essence will remain unclaimed. Worst of all though, depending on what authority holds the funds, each is different, and after a certain period of time the unclaimed funds will be absorbed into the endless pit of ‘consolidated Government Revenue’.  In other words….the Government gets its, and it’s GONE!!!!.




For additional testimonials Click here

The Lost Money Detectives ® supports the local community & is a proud Member of the local Chamber of Commerce & Industry.

Need more information?