Some of the most common questions my clients ask me center around leadership. This is a sensitive topic for many since just about everyone believes at some level that they are a good leader. I often say that leadership is the single most important factor in the success or failure of a franchise business.

In one of my recent articles titled, 5 strategies for Franchise Leadership Development, I pointed out the steps that can be implemented to develop the most effective leadership skills for a franchise organization. I have found that individuals with the right set of attributes such as character, strong work ethic and integrity can learn how to become great leaders if they are willing to put in the hard work and are willing to learn new strategies.

I recently interviewed a franchise executive who has a refreshing leadership philosophy that he is using to grow his franchise organization. Andrew Alfano is the president and COO of The Learning Experience, which is a growing academy of early education franchise organization for children six weeks to six years of age. Before he joined The Learning Experience executive team he spent 15 years at Starbucks working with the leadership team and its people to open hundreds of locations in major markets as the company’s SVP of U.S. Business.

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