Responsible Gaming

Gaming Should Be Entertainment

At Playamo, we believe that online gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. While we strive to provide a fun and engaging experience, it's important to understand that all casino games are games of chance with a built-in house edge. This means that, over time, the odds favour the casino.

Please gamble responsibly and only with money you can afford to lose.

Age Verification

Gaming is strictly for adults only. In Australia, you must be 18 years of age or older to participate in online gaming and betting activities. If you are under the legal age, please do not access or use Playamo's services.

We conduct age verification checks and reserve the right to request proof of identity and age at any time. Providing false information about your age is illegal and may result in account closure and forfeiture of funds.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:

• Chasing losses by continuing to gamble to recover money you've lost
• Spending more time and money on gaming than originally intended
• Feeling the need to gamble with increasing amounts to get the same excitement
• Being unable to cut back or stop gaming despite wanting to
• Hiding your gaming activity or lying about the amount of time and money spent
• Neglecting work, school, family, or relationships due to gaming
• Using gaming as a way to escape problems, stress, anxiety, or depression
• Borrowing money or experiencing financial difficulties to fund your gaming
• Feeling irritable or anxious when you try to reduce or stop gaming
• Repeatedly returning to gaming to try to win back losses

If you've noticed any of these warning signs, please reach out for support immediately.

Self-Help Tools and Controls

Playamo provides several tools to help you manage your gaming activity and maintain control:

• Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit into your account. Once the limit is reached, you cannot deposit further funds until the next period begins.
• Loss Limits: Set a maximum amount you are willing to lose over a specific period. When this limit is reached, your account will be temporarily restricted.
• Reality Checks: Enable pop-up notifications during your gaming sessions to remind you of how long you have been playing and how much you have spent.
• Session Limits: Set a time limit for each gaming session. You will be logged out automatically once the time has expired.
• Self-Exclusion: If you feel you need to take a break from gaming, you can request temporary or permanent self-exclusion from your account. During this period, you will be unable to access or use your account.

To activate any of these tools, please visit your account settings or contact our customer support team.

Support Organizations and Resources

If you are struggling with problem gambling, help is available. The following organisations provide free, confidential support and counselling services:

Australia

• Gambling Help Online: www.gamblinghelponline.org.au – Free counselling and support service for problem gambling in Australia. Available 24/7.
• Gambler's Help: Call 1800 858 858 – Free counselling service available across Australia.
• Lifeline: Call 13 11 14 – General crisis support and suicide prevention service.

United Kingdom

• GamCare: www.gamcare.org.uk – Free support, counselling, and information on problem gambling.
• GamStop: www.gamstop.co.uk – National self-exclusion scheme for online gambling.

Canada

• Responsible Gambling Council: www.responsiblegambling.org – Information and resources for problem gambling prevention and treatment.

United States

• National Council on Problem Gambling: www.ncpgambling.org – Call 1-800-522-4700 – Free helpline and treatment referral service.

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA): Information and counselling on problem gambling in Germany.

Take Action Today

If you believe you or someone you care about has a problem with gambling, please seek help immediately. Problem gambling is a serious condition, but with the right support, recovery is possible.

Contact one of the support organizations listed above today. They are staffed with trained professionals who can provide confidential assistance and guide you towards recovery.

Remember: It's never too late to ask for help.